Yueyang Zhong
Assistant Professor of Management Science and Operations · London Business School
I study how people behave when they wait, how to learn that behavior from data, and how to design services where delay has real consequences.
- RB.A2.13 Office, Sussex Place, Regent's Park, London NW1 4SA, UK
- yzhong@london.edu
Recent work
-
When Strategic Customers Meet Strategic Servers: Individual and Social Optimization in Many-Server Queueing Systems
Major revision at Operations Research
When customers and servers are both strategic in the same many-server queue, the conclusions differ fundamentally from models where only one side is.
-
Is Continuity All We Need? A Modeling Approach to Evaluating Relational Continuity in Primary Care
Major revision at Management Science
Continuity with one's own physician competes with fast access; a sequence of queueing models shows how to protect continuity for those who benefit, pool access for those who do not, and empower patients to choose.
-
Racing Queues with Strategic Servers
Submitted
When servers race for a winner-takes-all prize, adding a competitor can lower effort so much that the extra server adds no capacity.
News
- Awarded a British Academy/Leverhulme Small Research Grant, 2026.
- “Is Continuity All We Need? A Modeling Approach to Evaluating Relational Continuity in Primary Care” with Naireet Ghosh and Nicos Savva is a finalist in the 2026 Pierskalla Best Paper Competition.
- The elective caesarean scheduling tool from “Reserving Capacity, Restoring Fairness: Scheduling Elective Caesarean Sections in the English NHS” is being piloted at Cambridge University Hospitals.
As of September 2026.
Prospective students
I am recruiting PhD students and short-term research interns. If you have a strong background in mathematics, economics or statistics and want to work on queueing, learning or high-stakes operations, email me a CV and a few lines on what interests you.