Yueyang Zhong
Assistant Professor of Management Science and Operations · London Business School
I study how people behave when they wait, how to learn that behavior from data, and how to design services where delay has real consequences.
Classicism is at the root of what I do.
- RB.A2.13 Office, Sussex Place, Regent's Park, London NW1 4SA, UK
- yzhong@london.edu
Recent work
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Childcare Waitlists
Submitted
Childcare waitlists are long while slots sit empty because stale 'phantom' listings clog them.
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Racing Queues with Strategic Servers
Submitted
When servers race for a winner-takes-all prize, adding a competitor can lower effort so much that the extra server adds no capacity.
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Is Continuity All We Need? A Modeling Approach to Evaluating Relational Continuity in Primary Care
Major revision at Management Science
Continuity with one's own physician competes with fast access; a sequence of queueing models shows how to protect continuity for those who benefit, pool access for those who do not, and empower patients to choose.
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When Strategic Customers Meet Strategic Servers: Individual and Social Optimization in Many-Server Queueing Systems
Major revision at Operations Research
When customers and servers are both strategic in the same many-server queue, the conclusions differ fundamentally from models where only one side is.
News
- Awarded a British Academy/Leverhulme Small Research Grant, 2026.
- “Is Continuity All We Need? A Modeling Approach to Evaluating Relational Continuity in Primary Care” with Naireet Ghosh and Nicos Savva is a finalist in the 2026 Pierskalla Best Paper Competition.
- The elective caesarean scheduling tool from “Reserving Capacity, Restoring Fairness: Scheduling Elective Caesarean Sections in the English NHS” is being piloted at Cambridge University Hospitals.
As of September 2026.
Prospective students
I am recruiting PhD students and short-term research interns. If you have a strong background in mathematics, economics or statistics and want to work on queueing, learning or high-stakes operations, email me a CV and a few lines on what interests you.